Generalist Adviser

Closing date:

10th July 2025

Location:

Clackmannanshire Citizens Advice Bureau

Salary range:

£23,000-28,000 per annum pro rata (commensurate with experience)

More about the job:

About the role

• Job Title: Generalist Adviser
• Hours per week: 17.5 -35 hours per week - suitable for Job share or secondment
• Working hours: 9am – 4.30pm with 30 minutes unpaid lunch break
• Interviews: TBC

 

An exciting opportunity has arisen to join our team of paid and volunteer staff in providing free and confidential advice to Clackmannanshire residents. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county.

We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, , Debt and Benefits.

The Bureau is looking for a highly motivated self-starter to undertake the role of Generalist Adviser.  The successful person will have completed the CAB Adviser Training Programme and have an understanding of a wide range of client requirements such as Benefits, Employment Issues, Debt, Family Issues etc. They will keep up to date with legislation, and policies and procedures relating to client requirements and undertake appropriate training.

Clackmannanshire Citizens Advice Bureau typically deliver over 20 funded advice projects each year and there are likely to be exciting opportunities to train alongside and support our debt and energy advice teams once established in the bureau. Experience of debt and/or energy casework, and a desire to undertake specialist training, would be particularly beneficial.

There is a requirement to ensure that all work conforms to the bureau's systems and procedures and the Citizens Advice Quality standard. Case records must be maintained for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

All advisers are required to assist with social policy work by providing information about clients' circumstances.

This role is initially funded until March 31st 2026 with the possibility of a further extension and provides an excellent opportunity based at our premises in Glebe Hall, Burgh Mews, Alloa. The role is also available to employees at other bureaux on a secondment basis for a minimum of 3 months.

Applicants should demonstrate strong oral and written communication skills, enthusiasm, strong social awareness and an excellent team player, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems and Microsoft Office. 

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee Benefits

Benefits of working with Clackmannanshire Citizens Advice Bureau are, annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company Ebikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times

 

How to Apply

Submit the attached, completed form to: CLA-HRandFinance@clackscab.casonline.org.uk.

Equality & Diversity Monitoring

To help Clackmannanshire Citizens Advice Bureau monitor the diversity of our applicants, please complete our Equality & Diversity Monitoring Form.

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